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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@museumofusframe.com. Company:SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road,HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
  • Help

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@museumofusframe.com. Company:SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road,HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review

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    • CONTACT US

      Where is my order?

      1. Allow 5-30 mins for payment processing. Check back to track your order.

      2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

      3. We’ll email you when it’s on its way—check inbox/spam!

      Other Questions?

      Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@museumofusframe.com. Company:SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road,HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

      Want to cancel, modify, or return your order?

      • 1. Tap here to find your order first.
      • 2. Based on your order status, you can:
      • - View Design Details & History
      • - Upgrade Express Shipping (if order is eligible)
      • - Change Products
      • - Cancel or Refund (unshipped)
      • - Return & Exchange (delivered)
      • - Confirm Received to Review
    FREE U.S. SHIPPING over $49.00

    Terms And Conditions

    Terms And Conditions

    PAYMENT & ORDER

    Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.

    GB Pounds, U.S Dollars, Australia Dollars,Canadian Dollars and Euro are allowed. Revise & Order Cancel: Within 2 hour upon placing order

    To revise or cancel your order, please contacts us within 2 hour after placing order.

    Notes: We are not always able to revise or cancel an order already dispatched. Orders has been dispatched will be treated in accordance with our Return policy

    For most part of worldwide, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

    Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.

    Modifications

    CustomCardverse.com reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site.CustomCardverse.com may make changes in the products and/or services described in this Web Site at any time.

    Disclaimers

    If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

    Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed. If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

    GOVERNING LAW

    (1)These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of merchant entity registered State, such as Illinois, US.


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