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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@museumofusframe.com. Company：SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road，HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@museumofusframe.com. Company：SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road，HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review

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      Where is my order?

      1. Allow 5-30 mins for payment processing. Check back to track your order.

      2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

      3. We’ll email you when it’s on its way—check inbox/spam!

      Other Questions?

      Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. CONTACT US: E-Mail: cs@museumofusframe.com. Company：SOUFEEL INTERNATIONAL TRADING CO., LIMITED(16075634). Adress:RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL A,Billion Centre, 1 Wang Kwong Road，HongKong. TEL: +1-844-869-1500. Mon-Fri. 9.00 AM - 6.00 PM, New York Time.

      Want to cancel, modify, or return your order?

      • 1. Tap here to find your order first.
      • 2. Based on your order status, you can:
      • - View Design Details & History
      • - Upgrade Express Shipping (if order is eligible)
      • - Change Products
      • - Cancel or Refund (unshipped)
      • - Return & Exchange (delivered)
      • - Confirm Received to Review
    FREE U.S. SHIPPING over $49.00

    Terms of Shipment

    Shipping Policy

    How long does it take to receive my product?

    Typically, it takes about 3-5 business days for our products to be produced and sent out. Once shipped, shipping time is around 10-12 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address

    Please note that during the holidays our production time may vary.

    Can I change the destination country of my order?

    After your order has been sent out, you may not change your shipping address. 

    How much is shipping?

    We provide Free Shipping over $49 Worldwide.

    US Shipping Price
    Standard Shipping(Time 7-9 Business Days)
    Product Price US$0.00～US$49.00,  shipping US$ 9.99
    Product Price over US$49.00,  shipping US$ 0
    Recommend!Priority Shipping(Time 5-7 Business Days)
    shipping US$ 15.95

    How will I know my order has shipped?

    You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS. 

    Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

     

    Do you ship internationally?

    Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at cs@customcardverse.com
    NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

    Please note: 

    • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
    • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
    • Expedited shipping is not offered to P.O. Box shipping addresses.
    • We do not offer overnight shipping.
    • Customs duties must be borne by the customer.

    If you have any questions, please feel free to contact us via email: cs@customcardverse.com

     

     

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    CONTACT US

    • E-Mail: cs@customcardverse.com
      Company：SOUFEEL INTERNATIONAL TRADING CO., LIMITED（16075634）
      Adress:37 CROYDON ROAD BECKENHAM UNITED KINGDOM BR3 4AB
      TEL: +1-844-869-1500  
      Mon-Fri. 9.00 AM - 6.00 PM, New York Time
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